TERMS & CONDITIONS

RETURNS, CANCELLATIONS, REFUNDS AND EXCHANGES

All sales are final. Once checked out, there will be no returns or exchanges. Please make sure that shipping & billing addresses match as it is crucial for your order to be processed and shipped in a timely manner. 

 

We will not refund an item unless it is defective. If the item received is damaged, we ask that you provide us an email to sales@therainset.com that includes a picture of the defective item (clearly showing the defect) where indicated in the form within 5 business days from the date of delivery. We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours with a return confirmation number. The item must be unworn with all its original tags. We are not responsible for return shipping cost or duty fees. Upon reception, inspection and qualification of the return, we will process the exchange. A confirmation email will be sent to you once the replacement item is shipped. Once an order is placed and processed, no changes can be made to that order.

 

Once we have sent you a confirmation email for the exchange, send your defective item back to Rainset Logistics 3420 Bristol St 6th Floor Costa Mesa CA 92626

 

An Order cannot be cancelled. If for any reason we are forced to refund a cancelled order or item, we will keep processing fees of at least 60%.